D365 & Power Platform Engineer

Role Overview

• Design, build, and operationalize AI copilots and agents utilizing Microsoft Copilot Studio including integrating Copilot Studio Kit with NFCU Hygiene Workflows
• Develop reusable platform assets such as prompt engineering templates, plugin libraries, agent designs, custom connectors, and modular agent components
• Integrate Copilot Studio with Enterprise MCP Services ensuring seamless operation across enterprise environments
• Architect and implement comprehensive DevOps pipelines integrated with Power Platform COE ALM applications and GitHub to facilitate version-controlled automated deployments and environment management
• Automate Application Lifecycle Management processes including continuous integration, delivery, and testing of copilots, plugins, and connectors
• Streamline connection management and enable automated password rotation for all platform integrations
• Manage and optimize Virtual Network and Data Gateway infrastructure supporting Copilot Studio and agent deployments
• Implement continuous monitoring, automated capacity management, and high-availability strategies for Power Platform solutions
• Enforce governance security and compliance policies across copilots, agents, prompts, plugins, and connectors within the Power Platform
• Oversee recertification processes for bots, connectors, and knowledge sources
• Establish and maintain comprehensive auditability for agent actions, prompt usage, and plugin execution
• Enable user content propagation workflows and rigorously enforce content governance controls
• Implement advanced risk mitigation measures including hallucination detection, sensitive data masking, response filtering, and prompt injection protection
• Deliver customized agent inventory and effectiveness reports tailored for stakeholders and executive management
• Establish and maintain a tiered support model for enterprise Copilot Studio agents incorporating incident management, root cause analysis, and structured feedback loops for continuous improvement
• Partner with business and product teams to identify and deliver high-value AI automation initiatives, providing technical leadership, best practices, enablement resources, and mentorship for internal and partner development teams

Requirements

• Minimum 6 years hands-on experience with Microsoft Power Platform including Copilot Studio, Power Apps, Power Automate, and Dataverse
• Proven expertise in designing, implementing, and managing DevOps pipelines integrated with Power Platform COE, ALM, GitHub, and automated deployment workflows
• Demonstrated experience building reusable platform assets, prompt templates, plugin libraries, agent frameworks, and custom connectors
• Proficiency in integrating Power Platform and Copilot Studio with enterprise systems via REST APIs, custom connectors, and Enterprise MCP Services
• Comprehensive understanding of Power Platform governance, security, compliance, and bot/connector/knowledge source recertification processes
• Experience managing infrastructure (Virtual Network, Data Gateway) and implementing continuous monitoring and automated capacity management
• Hands-on experience with monitoring tools such as Sentinel, Defender, and Dynatrace, and proficiency in automating alerts and self-healing workflows

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility