Project manage travel implementations, including moves, closures and ad-hoc projects as required by the business
Be the focal point of contact for the project team during the implementation process
Ensure the Onboarding process is followed (Pre-assessment through to post-implementation stage)
Lead the Joint Planning meetings
Ensure all project members are aware of their roles & responsibilities
Lead weekly calls, produce call notes & agendas
Ensure the project remains on track, all tasks completed within deadline
Keep the RAG Status updated accurately and timely
Proactively manage project risk assessment and management
Attend calls as required during Global Implementations
produce relevant updates & deliver actions required by deadlines
Create communication strategy with customer when necessary
Create local Project scope when appropriate
Execute & drive readiness to launch assessment
Coordinate End to end testing with Service Delivery
Coordinate technical set ups with technical teams and telephony department
Conduct post implementation meeting and handover to customer support
Share ideas to Improve Implementation procedures/timelines

Strong project management & analytical skills
Ability to lead client meetings & produce presentations
Confident & persuasive
Demonstrates professional attitude at all times
Commercial awareness
In depth knowledge of Online Business Travel
Ability to work independently whilst contributing to the overall team objectives
Capacity to work virtually and strong organizational skills
Tenacious – ability to drive change in the face of possible resistance
Excellent communicator at all levels both written and oral
Change management skills
Attention to detail
Strong customer relationship skills
Effective time management, multi-tasking prioritization skills
Leadership skills

Program Manager – Lead

Key skills