Publish a business-aligned target-state architecture and 3–5 year roadmap for Digital, Marketing, and CCM capabilities
Define architectures that reduce fragmentation, promote reuse of platforms and patterns
Establish pragmatic architecture guardrails, principles, and decision records
Ensure communications architectures natively embed regulatory, accessibility, privacy, and audit requirements
Act as a unifying architectural leader across Digital, Marketing, CCM, Data, Privacy, and Security teams
Develop 3–5 year roadmaps that guide investment decisions, modernization sequencing, and platform evolution tied to measurable business outcomes
Architect end-to-end member journeys across print, email, SMS, portals, and mobile experiences
Provide architectural leadership for high-volume, regulated communications

Bachelor’s degree in computer science, engineering, or equivalent experience
10+ years of experience in technology roles with significant enterprise or solution architecture responsibility
Proven success defining architecture strategies, target states, and roadmaps aligned to business priorities
Extensive experience in regulated, complex enterprise environments (e.g., healthcare, insurance, financial services)
Demonstrated ability to influence senior stakeholders without formal authority
Expertise in capability-based planning and portfolio-level architectural decision-making
Strong familiarity with modern platforms and patterns, including cloud, APIs, event-driven architectures, data platforms, security-by-design, and AI-enabled capabilities
Relevant architecture, cloud, or AI certifications preferred

Enterprise Architecture – Architecture Principal, Customer Communications

Key skills