As a Support Specialist — Financial Control & Accounting, you act as both a subject-matter expert and a platform expert.
You are the primary point of contact for our clients who have chosen Pennylane as the central software for their accounting and financial management.
You interact with users daily and seek to understand the issues they encounter.
After investigating, your goal is to provide an answer or solution to the user, or, when necessary, escalate the issue to the technical teams.
You are also responsible for helping company and firm accountants import their data into Pennylane to ease their migration.
First 3 months: You join the Pennylane Academy and receive continuous training on the product and the team’s processes.
Months 4–6: You gain autonomy and begin handling increasingly complex customer requests.
In the future, you will have opportunities to progress to resolving more advanced issues within the Support team as well as to other teams.

Accounting education (examples: BTS CGO, DCG, BTS Business Administration for SMEs, Master in Accounting, Control & Audit (CCA), or Bachelor in Administration and Accounting).
At least 3 years’ experience in a public accounting firm (ideally having completed at least three fiscal periods/busy seasons).
Experience working directly with company leaders is a plus (for example, internal advisory).
Enthusiasm for innovative work tools and new technologies.
Autonomy and the ability to solve problems independently and find solutions.
Familiarity with the Pennylane platform is a plus.
Professional working proficiency in English.
Strong written communication skills and the ability to explain concepts clearly and pedagogically when interacting with users.
Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships.
Capacity to work both independently and as part of a team.
Flexibility to adapt to the tool’s rapid evolution.
Willingness to learn and keep up to date with product developments.

One of the best health plans on the market (Alan Blue and Alan Mind).
Meal vouchers (Swile card).
Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation.
Opportunity to improve your English through Busuu.
A monthly allowance for all Pennylaners to support working from home or from a coworking space.
Easy access to our offices, located a few minutes from Saint-Lazare in central Paris.
BSPCE equity package.
Access to 8,000 gyms across France and more than 300 wellness activities via our partner Gymlib.
A Mac.
We play many sports together and regularly gather for company events such as Tech Days (which bring remote Pennylaners together every 3 months) and our annual company retreat, fostering strong team cohesion for everyone.

Support, Financial Control and Accounting Specialist

Key skills