Support Specialist — Management Reporting & Accounting

Role Overview

• As a Support Specialist for Management Reporting and Accounting, you act as both a product and domain expert.
• You are the primary point of contact for our client base that has chosen Pennylane as the central software for their accounting and financial management.
• You engage with users daily and seek to understand the issues they encounter.
• After investigation, your goal is to provide an answer or solution to the user, or, when necessary, escalate the issue to the technical teams.
• You are also responsible for helping in-house accountants and accounting firms import their data into Pennylane to facilitate their migration.

Requirements

• Accounting education (e.g., BTS CGO, DCG, BTS in SME/PMI Management Assistance, Master CCA, or Bachelor's in Administration and Accounting).
• At least 3 years' experience in an accounting firm (ideally having worked through at least three fiscal periods).
• Experience working directly with company leadership is a plus (e.g., internal advisory).
• Enthusiasm for innovative work tools and new technologies.
• Autonomy and the ability to resolve problems independently and find solutions.
• Familiarity with the Pennylane platform is a plus.
• Professional working proficiency in English.
• Strong written communication skills and a pedagogical approach to interact with users clearly and professionally.
• Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships.
• Ability to work independently and collaboratively as part of a team.
• Flexibility to adapt to the tool’s rapid evolution.
• Willingness to learn and stay up to date on product developments.

Benefits

• Top-tier health insurance (Alan Blue and Alan Mind).
• Meal vouchers (Swile card).
• Between 6 and 12 additional RTT days (time-off in lieu) on top of 5 weeks of paid vacation.
• Opportunity to improve your English through Busuu.
• A dedicated monthly budget for all Pennylaners to support working from home or from coworking spaces.
• Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris.
• BSPCE grant (stock options).
• Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.
• Company-provided Mac.
• Company events such as Tech Days and our annual company seminar.