You act as a subject-matter and platform expert.
You are the primary point of contact for our clients who have chosen Pennylane as their central accounting and financial management software.
You interact with users daily and seek to understand the issues they encounter.
After investigation, your goal is to provide an answer or solution to the user, or, when necessary, to escalate the issue to the technical teams.
You are also responsible for assisting company accountants and accounting firms with onboarding their data into Pennylane to facilitate migration.
As a member of the Application and Technical Support team, you serve as the central liaison between our client executives, their in-house accountants, and external accounting firms.

Accounting qualification (BTS CGO, DCG, BTS in SME management assistance, Master CCA, or Bachelor in Administration and Accounting).
At least 3 years' experience in an accounting firm (ideally having completed at least three fiscal periods).
Direct work with company executives is a plus (e.g., in-house advisory).
Interest in innovative work tools and new technologies.
Autonomy and the ability to solve problems independently and find solutions.
Familiarity with the Pennylane platform is a plus.
Professional working proficiency in English.
Strong written communication skills and a pedagogical approach to interact with users clearly and professionally.
Ability to understand and meet client needs, deliver excellent service, and maintain strong client relationships.
Ability to work independently and collaboratively as part of a team.
Flexibility to adapt to the rapid evolution of the platform.
Willingness to learn and stay up to date on product developments.

One of the best health insurance plans on the market (Alan Blue and Alan Mind).
Meal vouchers (Swile card).
An additional 6 to 12 RTT days (French reduction-of-working-time days) in addition to 5 weeks of paid vacation.
Opportunity to improve your English with Busuu.
A monthly budget for all Pennylaners to support working from home or in a coworking space.
Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris.
Allocation of BSPCE (employee stock warrants/equity).
Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib.
Company Mac (laptop).
We play many sports together and regularly gather for company events such as Tech Days (which bring remote Pennylaners together every three months) and our annual company retreat, fostering strong team cohesion.

Support Specialist, Financial Management & Accounting

Key skills