Strives to accelerate time-to-value and software adoption, while reducing client churn
Acts as primary points of contact (via phone and email) for an assigned portfolio of clients
Manages new client implementation expectations
Ensures full technical account set-up by assisting with configuration of the database, merchant account, add-ons/business boosters, and configuring compatible point of sale hardware
Handles inbound customer questions from different channels (phone, email, SMS, chat) within established SLAs for response times
Meets regularly with new clients to keep their implementation on track and their questions answered
Strong customer focus on service, satisfaction, enablement, and success
Works with the Data Services Team to schedule and execute conversions
Proactively monitors activity of current customers for signals that require outreach or escalation
Always promotes and upholds the values, mission, and vision of MSI

Implementation Specialist

Key skills