About this role
Role Overview
- Processes customer requests to meet customer expectations
- Achieves targets to maintain productivity and quality standards
- Builds and maintains excellent customer relationships
- Demonstrates knowledge of relevant systems and processes
- Collaborates across operational areas
Requirements
- Processes customer requests (either via phone call or written request)
- Sets and achieves targets to maintain productivity, efficiency, and quality standards
- Build and maintain excellent customer relationships
- Knowledge of relevant systems, products, processes, and procedures
- Contribute to a positive and supportive team culture
- Resolve basic queries from customers and agents
- Identify and take forward continuous improvement opportunities
Benefits
- Flexible work arrangements
- Professional development opportunities