Serve on a team as the first points of contact for the Information Technology department using phone and an Electronic Ticketing system
Provide first level support to resolve problems with products and applications of internal team members
Triage staff technical issues by asking questions and documenting information pertaining to staff concerns
Collaborate with team members, employees and vendors to resolve IT issues
Perform remote troubleshooting using diagnostic techniques to resolve common technical issues
Escalating tickets as necessary
Diagnosis of Hardware, Connectivity Networking issues
Configuring Apple IOS using company standards
Troubleshooting of Windows OS issues and errors
Placing equipment orders and updating IT asset inventory
Keeping the IT inventory up to date for both new and existing company owned devices
Help contribute to education/training of our internal customer base on common identified issues

IT Help Desk Technician

Key skills