Troubleshoot issues on the Qumulo product in both On-Premises or Cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, and general file system issues
Prioritize and drive resolution for escalated customer issues in both cloud and on-premises environments
Work cross-functionally with our sales, product, and engineering teams to ensure customer issues are quickly resolved
Provide feedback to engineering and product teams on product gaps and areas of improvement, particularly related to cloud offerings
Collaborate with peers and mentors on complex issues
Consistently grow knowledge and expand skill sets in cloud technologies

Multi-lingual with English as primary customer support delivery language
Excellent written and verbal communication skills
Strong problem-solving skills with a can-do attitude in a fast paced environment
Demonstrated working knowledge of major cloud platforms, including compute, storage, networking, and identity management services
Basic network troubleshooting skills and understanding of general network technologies
Familiarity with Linux & Windows operating systems
Familiarity with Windows Active Directory or LDAP
Understanding of file permissions and access control in cloud environments
5
7 years experience in a customer-facing role, including 1-3 years of troubleshooting cloud environments
Python Programming skills are a plus
Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate) are a plus, but not required
Must have the right to work in the UK without visa sponsorship.

Customer Success Engineer II – Cloud, Storage, Compute, Identity

Key skills