Build an in-depth comprehension of Adobe's Creativity & Productivity product range and foster conversations centered on delivering value to customers.
Build value-based relationships with new and existing North American SMB customers.
Drive Up-sell & Cross-sell by identifying accounts with the highest propensity to buy and contacting them via phone and email.
Complete Marketing Qualified Leads (MQLs) with a defined SLA to improve revenue.
Research customer contracts and purchasing history to identify expansion opportunities.
Manage the opportunity pipeline, providing accurate and timely updates to management.
Collaborate with Solution Specialists to improve the footprint of Adobe Solution streams.
Engage with supporting functional teams to resolve issues related to Creative Cloud Subscriptions.

3+ years of experience in a similar role, with experience in selling SAAS solutions preferred.
Excellent communication skills, both oral and written.
Flair for technology and the ability to lead value-based customer conversations.
Demonstrated quick learning ability and strong attention to detail.
Strong organizational, follow-through, and documentation skills.
International sales experience with exposure to North American markets preferred.
Bachelor’s degree or equivalent experience.

Customer Success Account Manager

Key skills