Proactively uncover opportunities to match customer needs through effective communication and probing skills to help guide clients to available products and services offered by Direct Investing
Work within specified performance metrics for all client communications (verbal or written)
Uphold a professional image of RBC and RBC Direct Investing Inc. at all times
Actively promote the capability and functionality of the RBC Direct Investing website and mobile capabilities, proactively identifying self-service opportunities for clients
Provide helpful and engaging, knowledgeable, accurate, responsive, and professional services to clients, including prompt and courteous completion of trade instructions via telephone, or electronic means, all within regulatory requirements and guidelines
Understand and apply industry rules and regulations (e.g. CIRO, Provincial, etc.), as well as RBC Enterprise and RBC Direct Investing Inc. policies and procedures to all activities performed
Accurately execute client instructions within defined authorities and ensure clients have the means to meet trade settlement obligations

Ability to work independently with proven time management, organizational, problem-solving skills and the ability to multitask
University or College degree/diploma or a minimum of 1 year of relevant business experience in a client service role, driven to help meet clients’ needs
Strong English communication (verbal, written, and transcription), analytical /organizational and time management skills, along with an attention to detail
Exceptional customer service skills and, friendly and professional telephone skills
Fluency in Mandarin and/or Cantonese
Completion and maintenance of standing (per regulatory requirements) for the following required exams will be a requirement of the job: Completion and maintenance of Chartered Financial Analyst (CFA) certification level 1 or any higher levels of the CFA program AND CIRO Mandatory Conduct Training must be completed within 15 days of obtaining licensing approval from CIRO
Derivatives Exam must be completed within 35 weeks of the start date

A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact on our clients
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work and take on progressively greater accountabilities

Investment Services Representative, Mandarin/Cantonese

Key skills