Support the end-to-end delivery of NetOps infrastructure and application projects, with guidance from senior project managers
Assist in developing and maintaining project plans, including milestones, deliverables, and timelines
Track project progress, identify risks, and escalate issues or blockers in a timely manner
Coordinate with cross-functional stakeholders across Operations, Engineering, Support, and Product teams
Help translate technical requirements and constraints into clear, actionable project tasks
Partner with Engineering and Program Management to support requirement gathering and timeline development
Maintain accurate and up-to-date project documentation in Jira, Confluence, or similar tools
Facilitate team communication, meetings, and status updates to ensure alignment
Contribute to continuous improvement of project processes and team workflows
Develop new and innovative ways to utilize AI within the project management team

2–5 years of experience in project coordination, project management, or a related technical role
Exposure to technical or IT projects in a professional environment
Basic understanding of enterprise technology environments or infrastructure concepts
Bachelor’s degree or equivalent experience
Familiarity with project management tools such as Jira, Confluence, or similar
Ability to work off hours as needed during product releases and other critical projects
Strong organizational skills and ability to manage multiple tasks simultaneously
Effective written and verbal communication skills

Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
Employer Paid Income Protection Benefits (Basic Life and AD&D, Short
and Long-term disability)
FSA Healthcare & Dependent Care
Commuter Benefits
Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
401(k), including employer match, and Roth
Employee Stock Purchase Plan (ESPP)
Paid Time off, Sick Time, as well as corporate holidays observed
Employee Assistance Program
Life Balance benefits with Travel Assistance Services and Identity Theft
Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc

Associate Network Operations Project Manager

Key skills