Provide frontline Customer Support in English and Portuguese (preference: Brazilian Portuguese)
Be the first in line for Customer Support, providing exceptional support via multiple channels
Work in support system, ensuring all queries are dealt with promptly
Collaborate with product, engineering and customer success teams to escalate problems
Track and develop FAQs to improve knowledge base
Take a proactive approach in improving processes for efficient operations

Fluent in English and Brazilian Portuguese
Previous experience in a technical support and/or Customer service role
Aptitude for technology and can diagnose, document and resolve complex technical issues
Proficient with helpdesk/ticketing systems and remote access tools
Excellent written and verbal communication skills
Ability to communicate clearly and work effectively within a team

Customer Support Advisor – Temp

Key skills