Collaborate extensively with underwriting teams, onshore/offshore support, and functional areas to ensure all handled programs meet agreed service standards and corporate guidelines
Provide technical advice on international program processes, compliance, and system usage to internal partners
Support business development and client relationship activities
Manage an allocated portfolio of accounts in collaboration with Customer and Distribution Managers and Underwriters
Build strong relationships with Underwriters, Clients/Brokers, and Swiss Re CorSo offices
Ensure International Programs are prepared, maintained , and completed per departmental standards
Develop in-depth knowledge of International Program lines of business; resolve queries, identify risks, and propose mitigation plans
Contribute to system/process improvements (e.g., Pulse testing and feedback)
Act as a referral point and subject matter expert for areas such as Captives, Reinsurance, PULSE, and Finance Management
Manage workloads in line with Service Level Agreements
Participate in projects aimed at improving International Program Department processes
Serve as a key liaison, delivering exceptional service to internal and external customers via email, phone, and in-person interactions
Conduct preliminary deal analysis and prepare account data for underwriter or client manager review
Review and interpret detailed source documents from external customers; draft business correspondence as needed
Capture program details in systems, initiate policy requests, and coordinate with Underwriting Assistants to ensure timely issuance
Monitor workflows, follow up on outstanding items, and drive completion of documentation
Support in preparation of regulatory and rating bureau reports on international deals as required
Support Underwriters with analysis of policyholders’ financial statements, industry trends, and company history to help determine coverage terms, conditions, and pricing
Input and maintain accurate data in underwriting systems and tools
Manage closings, statements, contract amendments, endorsements, and post-underwriting tasks throughout the policy lifecycle
Prepare and maintain policy documentation (electronic and physical) in line with internal guidelines
Support premium handling, including monitoring and follow-ups
Participate in and support ad-hoc operational projects
Perform any other underwriting-related tasks as needed to ensure full support for underwriters and smooth execution of International Program Business and FinPro -related work.
Requirements
Associate’s degree or equivalent experience; bachelor’s degree a plus
Experience in P&C International Program Business preferred (2–4 years ideal)
Strong customer focus and service orientation
Proficiency in Microsoft Excel, Word, PowerPoint, SharePoint, and Outlook
Ability to work effectively in a global, matrix environment with cultural sensitivity
Strong analytical and problem-solving skills; ability to evaluate underwriting data and recommend solutions
Excellent interpersonal skills and ability to build relationships across diverse teams
Demonstrated adaptability and willingness to learn new systems and processes
Full proficiency in English (reading, writing, speaking); TOEIC 800+ preferred
Benefits
A dynamic, collaborative environment with opportunities to grow your expertise in international insurance programs
Exposure to global teams and innovative projects shaping the future of Corporate Solutions