Call Center Quality Specialist

Role Overview

• Answer inbound calls from members of the public interested in participating in our Phase 1 clinical drug trials.
• Screen callers for study eligibility.
• Collect and enter personal data for those eligible to participate.
• Make outbound calls to schedule appointments, as needed.

Requirements

• High school diploma, or equivalent
• Associates Degree Preferred.
• 2 years of experience performing Quality Assurance in a call center environment or as call center leadership position
• Experience developing and implementing QA programs highly preferred.
• Excellent EXCEL and analytical skills.
• Strong written communication skills. Excellent grammar, spelling, and sentence construction.
• Excellent attention to Detail.
• fluent in English and Spanish
• Ability to sort information and interpret written and verbal instructions
• Minimum 2 year call center experience1 year sales, telemarketing, promotional, public relations or related experience preferred
• Data Entry experience
• Ability to work extended hours as needed.

Benefits

• Spoken Spanish-English bilingual fluency is required in our Call Center.
• This is a benefitted role which works 30+ hours per week. The Call Center operates Monday-Saturday.