Mortgage Administrator

Role Overview

• Manage a pipeline of mortgage applications from receipt to completion
• Carry out initial application reviews, including credit and property checks
• Package cases for approval by the Underwriting team
• Work closely with an Underwriter buddy to build your underwriting and processing knowledge
• Issue mortgage offers and associated documentation following approval
• Liaise with the Completions team to support loan completion
• Act as the first point of contact for broker and sales queries throughout the mortgage journey
• Chase outstanding documentation and provide regular application updates
• Process valuation reports and ensure accurate record keeping
• Deliver a high standard of customer service in line with bank policies and procedures

Requirements

• Experience in a busy, customer‑focused role (financial services preferred)
• Confident telephone manner with strong verbal and written communication skills
• Excellent attention to detail and accurate data handling
• Strong organisational skills and ability to manage competing priorities
• Previous experience within mortgage processing, underwriting or the wider mortgage lifecycle (Desirable)
• Exposure to working with brokers or intermediaries (Desirable)

Benefits

• Performance‑related bonus (individual and company performance)
• Generous contributory pension through Hargreaves Lansdown
• Life assurance
• 25 days’ holiday plus bank holidays, with the option to buy/sell up to 5 days
• Vitality at Work wellbeing programme
• Free access to BHSF Rise EAP
• Free eye test vouchers
• Discounted gym membership
• Season ticket travel loans (if applicable)
• Hybrid working and a supportive, inclusive culture where your contribution matters