You support internal employees worldwide from the ICT Service Centre in collaboration with local ICT contacts
You receive inquiries and incident reports by phone, in person, or via the ticketing system and analyze their causes
You independently handle incidents and service requests – from hardware and Windows to applications
You are responsible for deciding on appropriate solutions or escalations to ensure a high IT service standard
You document all processes in a structured manner in the ticketing system and thereby contribute to supporting over 10,000 workstations worldwide.

Completed vocational training as an IT specialist (Fachinformatiker) with a focus on system integration and at least two years of professional experience
You have knowledge of Microsoft Office 365, Windows 11 and Active Directory
Experience with TOPdesk, PowerShell, Intune or SCCM is an advantage
You are communicative and customer-oriented and demonstrate very good communication skills in English and German
On-site support for teams in Dortmund and Mönchengladbach
You understand the importance of automation in a growing organization and actively contribute to the team’s continuous improvement

Flexible working hours and a hybrid working model
30 vacation days plus the option for 20 working days of workation within the EU per year
13th month salary
Group accident insurance and capital-forming benefits (vermögenswirksame Leistungen)
Our Jobbike program
Annual salary-relevant performance review meetings
And much more!

IT Supporter

Key skills