Provide support to partner accountants via chat, Google Meet, or phone;
Quickly and accurately resolve partner accountants' questions about the Accountant Panel module;
Create step-by-step guides for procedures performed in the system, in image, text, or video formats, to address clients' questions;
Escalate systemic or seemingly unsolvable issues to the Product Specialists team for analysis and resolution;
Redirect any inquiries (chat or phone) outside your area of responsibility to the appropriate department, ensuring the client is assisted by the correct team;
Work consultatively, going beyond immediate requests and seeking to understand whether the accountant is receptive to additional value-added offerings from the Omie ecosystem.

Previous experience in B2B customer support;
Excellent verbal and written communication;
Ability to build and maintain strong cross-functional relationships;
Strong personal organization and effective time management;
Strong critical thinking: ability to seek evidence, ask questions, and avoid making automatic decisions based solely on personal opinion;
Proactivity and a high level of commitment;
Ability to learn quickly and adapt to new routines and tools;
Knowledge of tax and accounting contexts and the business model of accounting firms;
University degree completed or in progress in Accounting, or degrees in Technology or Business-related fields.

Flexible benefit / Meal voucher: R$ 45.00 per working day.
Office allowance and work-from-home allowance to improve and make your remote workspace more comfortable.
Need to work on-site? We offer commuter vouchers. For those commuting by train/metro, we provide a shuttle from the station to the office.
Bradesco health insurance.
Amil Dental dental plan.
Pharmacy assistance.
Childcare assistance.
Birthday day off so you can celebrate as you wish!
Partner apps for accredited gyms to help maintain physical health and wellbeing.
Partnerships with online therapy and meditation platforms for mental health support.
Partnership with SESC
Full Membership (Credencial Plena).
Exclusive discounts at top universities and educational institutions for undergraduate, graduate and MBA programs. We also provide free access to Omie Academy for employees.
Partnership with English in Company courses.
Insurance discount program.
Payroll-deductible loans via Ali Crédito.
Swile Shop: platform for exclusive discounts.
Partnership with Dell.
PPRL.
Global Pass: travel benefit.
Life insurance.

Accountant Support Analyst – Junior

Key skills