Key skills
AWSCloudITSMLinuxCommunication
About this role
Role Overview
- Handle and triage tickets via ITSM.
- Ensure adherence to the first-response SLA.
- Provide support to customers via telephone, ITSM, and email.
- Monitor customers' environments at the AWS level.
- Document events and incidents within tickets.
- Escalate incidents to specialized teams.
- Alert on-call personnel when necessary.
- Open, log, track, and close tickets via ITSM.
- Perform first-level troubleshooting by following documented procedures and FAQs.
Requirements
- Basic knowledge of AWS.
- Basic knowledge of operating systems (Windows and Linux).
- Ability to work well in a team.
- Good communication skills.
- Work schedule: 12x36 shift from 18:00 to 06:00.
- Degree in Information Technology or related field (in progress or completed).
- AWS Certified Cloud Practitioner (preferred).
Tech Stack
- AWS
- Cloud
- ITSM
- Linux
Benefits
- Meal allowance
- Food voucher
- Home office allowance (for remote positions)
- Life insurance (Prudential)
- Childcare (as per CLT)
- Support for parents of children with special needs
- Birthday gift voucher
- Education voucher
- Cultural voucher
- Birthday day off
- TotalPass
- Annual bonus
- Health insurance (SulAmérica)
- Dental insurance
- "Refer & Earn" employee referral program
- Partnerships with educational institutions
- Reimbursement for certifications on the AWS learning path