Serve as the day-to-day point of contact for assigned client accounts
Receive, review, and process incoming orders with accuracy before warehouse execution
Ensure all order details are correct and complete prior to handoff
Manage high-volume email and async communication across clients via email and WhatsApp
Coordinate shipment routing based on client and end-customer requirements
Ensure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco
Handle routing instructions and ensure shipments are dispatched correctly and on time
Generate and manage bills of lading, shipping labels, and compliance documentation
Ensure all shipments are fully documented and dispatch-ready
Maintain accurate records across the internal WMS and logistics tools
Act as the liaison between the client and the warehouse manager
Communicate order priorities, flag issues, and track fulfillment status
Resolve execution issues quickly and keep clients informed throughout

Experience in a 3PL, freight forwarding, warehousing, supply chain, or import and export environment
Hands-on experience with U.S. retailer routing and compliance requirements including big-box retailers such as Walmart, Wayfair, Home Depot, or similar
Strong understanding of order processing workflows and shipping documentation including BOLs, labels, and routing guides
Familiarity with warehouse management systems
Strong written English: the majority of this role is email-based communication and documentation accuracy is critical
High attention to detail and a process-driven approach to managing multiple workflows simultaneously
Comfortable working in a Windows-based environment with VPN and remote desktop access
Availability to work EST business hours

Customer Service Representative, Logistics

Key skills