Responsible for directing all aspects of customer benefit plan implementation of Self-funded New Business Clients
Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded
Acts as a single point of contact for benefit plan implementation
Mediates and coordinates resolution of all project deliverables and implementation related tasks
Develops and executes implementation strategy consistent with customer expectations
Ensures strategy is administered in accordance with all performance guarantee arrangements
Engages team members to follow through on their responsibilities
Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations
Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process

1+ years Health Plans and Benefits experience
2+ years Project management and Client facing experience
Negotiation and conflict resolution skills across various levels of the organization
Ability to remain flexible yet focused during stressful situations
Attention to detail and accuracy while focusing on overall project deliverables
Ability to express complex concepts in a clear and concise manner
Highly organized and able to quickly prioritize multiple assignments with high quality results
Salesforce experience preferred
Microsoft Teams, Excel, Outlook experience preferred
Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems

Senior Analyst, Project Management

Key skills