Senior Director, Project Management

TriVoca Health is committed to delivering exceptional client experiences through strong partnerships and operational excellence. They are seeking a Senior Director of Project Management to lead a team, ensuring high-quality execution and driving continuous process improvement across project delivery.

Responsibilities:

• Own the performance of all Associate Directors (ADPMs), including coaching, development, and performance management
• Establish clear expectations and accountability measures across ADPMs and Project Managers
• Monitor team performance trends, including quality, communication, delivery consistency, and client feedback; take decisive action to address gaps
• Partner with HR and senior leadership to address performance issues, including low performance, in a timely and effective manner
• Build a culture of ownership, accountability, and continuous improvement across the Project Management organization
• Own the development, implementation, and enforcement of SOPs and best practices across Project Management
• Drive consistency in project execution, communication standards, and escalation management
• Identify systemic issues impacting delivery; lead root-cause analysis and implement sustainable solutions
• Ensure workflows, tools, and systems (including project management and recruiting platforms) support efficient, scalable delivery
• Continuously evaluate and improve processes to enhance both client and team experience
• Develop ADPMs into strong, consistent leaders who effectively manage team performance and client delivery
• Standardize how ADPMs coach, escalate, and manage projects across the organization
• Ensure ADPMs are proactively identifying risks, managing capacity, and addressing issues before they impact clients
• Reinforce expectations that team improvement and process improvement are core responsibilities of leadership roles
• Serve as a thought partner to the SVP of Qualitative Operations, providing clear, actionable insights on team performance, risks, and opportunities
• Translate frontline team feedback into recommendations for process, staffing, and system improvements
• Proactively surface risks related to capacity, delivery, and client experience, along with proposed solutions
• Align Project Management performance with broader organizational goals and client expectations
• Partner closely with Recruiting Leadership to jointly own delivery outcomes, ensuring strong alignment between project management and recruiting from feasibility through fieldwork execution
• Establish and reinforce consistent communication channels and expectations between Project Management and Recruiting teams
• Develop and maintain a continuous feedback loop between functions to strengthen collaboration, improve efficiency, and address breakdowns quickly
• Collaborate to strategize, troubleshoot, and resolve project-related challenges, particularly for complex or at-risk studies
• Partner on planning and execution strategies for difficult or low-incidence recruits, ensuring realistic approaches and aligned expectations
• Drive accountability and clarity across teams, particularly in high-pressure or complex scenarios, balancing client needs with operational realities
• Lead the team through operational and system changes, ensuring strong adoption, accountability, and minimal disruption
• Challenge existing processes and drive meaningful improvements, even when change requires difficult conversations
• Identify opportunities to enhance efficiency, scalability, and overall team effectiveness

Requirements:

• Bachelor's degree or equivalent experience required
• 8+ years of experience in qualitative market research or a related field
• Proven experience leading managers (e.g., Associate Directors or equivalent) and indirectly managing larger teams
• Demonstrated success improving team performance, operational processes, and delivery consistency
• Experience managing high-volume, fast-paced project environments with competing priorities
• Strong ability to influence senior stakeholders and cross-functional partners
• Exceptional communication, organizational, and problem-solving skills