Delegate, support and provide guidance to colleagues in Senior CSC and CSC roles
Pull data from 3-D and other tools to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clients.
Work closely with Clinical Account Executive on data, strategy, and the EpiphanyRx team approach to all meetings
Ensure immediate Client Services team has a plan to mediate any unmet PGs moving forward; Client Services should always have a debrief with an internal department which has failed to meet a PG
Client Services Executive should be able to perform both basic training and specialized training on client-facing platforms, as long as the client has placed this request ahead of time
Facilitate resolution of escalated member/Client issues requests
Manage Client and Advisor relationships and business activities
Proposal creation
Travel to Client sites
Provide mentoring to the coordinator levels
Other duties as assigned

Bachelor's degree in business, marketing, or related area preferred
Valid State Driver’s License & Automobile Insurance Policy required
At least 3 years of successful experience interfacing directly with varied complex clients, preferably in healthcare, to manage existing Pharmacy Benefit Management clients required
Ability and skills to prepare business plans and execute them appropriately to accomplish business objectives required
Strong team orientation, commitment to sales, and client service and desire to succeed
Willingness to travel as needed to meet goals required
Excellent verbal and written communication, presentation and negotiation skills required
PC skills; Microsoft Office, Email, and Internet required
Knowledge of PBM or health care industry preferred
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Client Services Executive

Key skills