Work independently with minimal direction, demonstrating ownership of documentation projects and the ability to drive results without close supervision.
Create, organize, and maintain user-facing and internal documentation including user guides, release notes, process documents, and additional documentation as needed.
Collaborate with product managers, engineers, QA, and other stakeholders to gather technical information and validate accuracy.
Work in a cloud-based Component Content Management System (CCMS) to ensure content reuse, consistency, collaboration, and scalability.
Advocate for users by crafting content that is clear, useable, and aligned with product workflows.
Build strong working relationships across teams (product, support, and engineering) and contribute to a positive, service-focused documentation culture.
Leverage AI tools to accelerate delivery; for example, transforming recorded demos and transcripts into draft documentation for rapid editing and refinement.
Use AI-powered editing and analysis tools to improve documentation accuracy, consistency, and overall quality.
Apply AI-based analytics and reporting to gain visibility into the questions users are asking and the issues they’re trying to solve, helping the team identify content gaps and opportunities for improvement.
Improve content, processes, and standards based on feedback, analytics, and your own observations.

5 to 7+ years of technical writing experience documenting enterprise-level software applications.
Proven ability to manage your own projects and deadlines with minimal oversight.
Experience using topic-based CCMS authoring tools (e.g., ClickHelp, MadCap Flare, etc.).
Strong collaboration skills: you work well with engineers, project managers, and peers.
Excellent writing, grammar, editing, and content structuring skills.
Comfort working in a remote environment and across time zones.
Professional, courteous, and relationship-driven approach to teamwork.
Demonstrates a customer-service mindset toward both internal stakeholders and the external users of our applications and documentation.
You treat documentation as a critical business service, not an afterthought.
Proven experience leveraging AI to enhance documentation efficiency, consistency, and insight, along with an enthusiastic and forward-thinking attitude toward emerging AI technologies.
Bachelor’s degree in Technical Communication, English, or a related field.

Senior Technical Writer

Key skills