Business Continuity Analyst & Technical Writer

Infinite Computer Solutions is seeking a Business Continuity Analyst Technical Writer to support a local health care organization. The role involves drafting and maintaining business continuity and disaster recovery plans, collaborating with various stakeholders, and ensuring compliance with healthcare regulations.

Responsibilities:

• Author, edit, and maintain business continuity plans (BCP), disaster recovery plans (DRP), standard operating procedures (SOPs), and incident response guides
• Collaborate with business units and IT partners to develop, document, and update robust business continuity and disaster recovery plans
• Conduct Business Impact Analysis (BIA) and risk assessments to identify critical business functions and dependencies
• Track regulatory requirements and assist with audits to ensure compliance with relevant healthcare, industry, and accreditation standards
• Translate complex technical, financial, or engineering information into clear, concise, and actionable language for various audiences
• Apply structured writing practices and follow internal documentation standards and version control processes
• Maintain up-to-date continuity documentation and resource inventories
• Produce metrics, reports, and dashboards to monitor program effectiveness and drive continuous improvement
• Ensure documentation supports compliance with healthcare regulations such as HIPAA, HITECH, and CMS requirements
• Ensure documents comply with regulatory, security, and quality standards (e.g., ISO, SOC2)
• Maintain a centralized repository and track revisions using tools like Confluence, SharePoint, Git, or similar
• Plan, coordinate, and document regular BCP tests, table-top exercises, and component tests to evaluate plan effectiveness
• Document outcomes and follow up on improvement actions
• Work closely with SMEs, IT staff, and senior leadership to gather information, review documentation, and ensure compliance with regulatory standards (e.g., ISO 22301, HIPAA)
• Provide training and awareness activities to increase staff understanding of continuity roles and procedures
• Act as a key liaison during incidents, supporting communication, documentation, and situational awareness for leadership and stakeholders
• Maintain documentation repositories in tools like SharePoint or specialized BCM software (e.g., Fusion, Archer), ensuring all documents are current and approved
• Utilize platforms such as Office 365, ServiceNow, and/or Veoci to support plan management, communication, and response processes
• Conduct regular reviews and updates of existing SOPs to reflect changes in processes, systems, or tools

Requirements:

• Bachelor's degree in Business Administration, Information Technology, Emergency Management, or related field
• 2+ years of experience in business continuity, disaster recovery, crisis management, or a related role
• Working knowledge of BC/DR methodologies and frameworks
• Proficiency with Office 365 (Teams, Outlook, SharePoint) for collaboration and emergency communications
• Strong attention to detail, organization, and time management
• Proficiency in Microsoft Office Suite and at least one documentation tool (e.g., Confluence, Jirra, Wiki)
• Experience working with engineering teams in Agile or DevOps environments
• Analytical mindset with strong written and verbal communication skills
• Ability to engage with all levels of staff and management professionally
• Understanding of ITIL processes, change management, and service delivery
• Exposure to compliance documentation (e.g., security policies, audit processes)
• Experience documenting cloud-based EHRs (e.g., Epic, Cerner, or AthenaHealth on AWS/Azure)
• Exposure to healthcare audit processes, security risk assessments, or documentation for clinical software
• Experience with ServiceNow Business Continuity Module or Veoci platform
• Relevant certification (e.g., CBCP, ) is a plus
• Experience in healthcare or hospital environments