Manager, Client Delivery – Revenue Cycle

Role Overview

• Independently own operational alignment for assigned client accounts
• Develop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies
• Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities
• Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions
• Partner with clients to align operational expectations with internal capabilities and constraints
• Monitor operational performance indicators and inventory health to identify emerging issues or deviations
• Lead structured root cause analysis efforts in partnership with Revenue Services and other internal teams
• Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up
• Track action plan progress and validate effectiveness over time
• Exercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forward
• Own preparation and facilitation of monthly operational reviews and recurring client touchpoints
• Develop agendas, reporting narratives, and discussion materials tailored to client priorities
• Lead client discussions with confidence, professionalism, and consultative presence
• Document meeting outcomes, decisions, and action items, ensuring clear follow-through
• Serve as a consistent and reliable operational presence for assigned client accounts
• Partner closely with Revenue Services leadership and operational teams to understand performance drivers and constraints
• Coordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycle
• Lead internal account reviews and ensure internal stakeholders are aligned on priorities, risks, and commitments
• Advocate for client needs while balancing enterprise standards and scalability
• Ensure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems
• Apply Client Alignment methodologies and standards consistently across assigned accounts
• Identify recurring themes, systemic issues, or improvement opportunities across the client portfolio
• Contribute to process improvement initiatives, workflow refinement, and documentation updates
• Support onboarding and knowledge transfer for new team members as needed
• Other duties as assigned

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field required
• 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments
• Foundational understanding of operational workflows, data interpretation, and client support models
• Strong written and verbal communication skills with the ability to convey operational information clearly
• Demonstrated ability to independently manage client relationships and operational discussions
• Strong analytical skills with the ability to interpret data and translate it into actionable insight
• Excellent written and verbal communication skills, including client-facing presentation experience
• Proven ability to influence without authority in cross-functional environments
• Timely and regular attendance
• Equivalent combination of education and experience will be considered
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

• Competitive salary
• Professional development opportunities
• Flexible work arrangements
• Paid time off