Lead your teams in an environment that is constantly changing due to reengineering efforts as well as strategic and organizational initiatives.
Establish and implement individual and team priorities, performance goals and objectives to ensure completion of responsibilities on the team.
Manage and evaluate performance and take appropriate action to meet and/or exceed performance standards.
Provide training and development opportunities for team members, including stretch assignments, and give open and honest feedback to aid in the development of talent.
Maintain collaborative relationships with key internal and external stakeholders.
Serve as a resource to team members and internal/external stakeholders on complex assignments/projects.
Review and resolve escalated issues and concerns.
Ensure that top talent is hired and retained while building organizational capability across your teams.
Identify and recommend process improvements that significantly reduce workloads and improve quality across the business.
Requirements
4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
5+ Years of experience in Client Customer Support and Operations that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience
Excellent organization skills with the ability to prioritize workload