Supervise and support Arthrex IT Infrastructure Services and assigned IT Infrastructure teams.
Supervision and mentorship of IT team to include assigned Global Infrastructure Analyst team members.
Act as point of technical contact for local business departments.
Meet regularly with other Infrastructure Leadership to assure consistency and efficiency in the department.
Manage projects and ensures task deadlines are met.
Oversee the support, maintenance, and administration of assigned Infrastructure Services and develop and implement process to assess assets regularly.
Provide Tier 3 support for systems and platforms which are applicable to the supervised team.
Maintain high performance on assigned group SLAs.
Assist in long-term IT strategy, including investigation of new systems and planning of upgrades.
Assist in the preparation of infrastructure department and team budgets.
Manage assigned departmental, assigned enterprise-wide initiatives and other technology projects.
Meet regularly with IT and non-IT departments to solicit feedback on needs and projects.
Maintain high availability standards for infrastructure and critical system resources.
Enhance and maintain global disaster recovery and high availability plans, procedures, training and testing.
Build and maintain vendor relationships, manage the purchase of hardware and software.

Bachelor’s Degree required
5 + years of relevant work experience required
Experience supporting and managing IT infrastructure required
2 years leadership experience in IT Infrastructure, including some combination of direct supervision, team lead, or project management responsibilities preferred
Hands-on experience in Enterprise IT Infrastructure system design, implementation, and support is preferred
This experience in a manufacturing environment or medical device/pharmaceutical company is preferred.
Excellent communication skills and customer service orientation
Expert-level knowledge of digital experience (DEX), infrastructure, and/or application monitoring systems is required; experience with LogicMonitor and/or Nexthink are a strong plus
Strong knowledge of ITIL core domains of Incident and Configuration Management applied operationally
Experience at the governance and/or enablement level is a strong plus
Strong project management skills (PMP certification a plus)
Technical background with exposure to various Operating System, Public Cloud, Virtualization, Security and/or Networking Technologies; certifications are a plus
Ability to work hands-on while also contributing to the definition of standards, best practices, and operational guidelines

IT Infrastructure – Team Lead, Monitoring and Operations

Key skills