IT Infrastructure Administrator

Role Overview

• Provide timely technical support for Windows and macOS systems, productivity applications, and user devices
• Troubleshoot issues with Outlook, Teams, OneDrive, SharePoint, and related M365 services
• Support MFA, password resets, account lockouts, and connectivity issues
• Assist with workstation setup, peripheral configuration, and meeting room technology
• Escalate complex issues to senior team members with clear documentation
• Administer user lifecycle processes (onboarding, transfers, offboarding)
• Manage identities and access within Microsoft Entra ID: Group membership, Role-based access assignments, License provisioning, Support SSO/MFA enrollment and troubleshoot authentication issues
• Maintain security and compliance guidelines for identity management
• Provision, configure, and maintain Windows and macOS endpoints
• Manage device enrollment, compliance, and configuration profiles via Microsoft Intune
• Monitor endpoint security and health using Microsoft Defender for Endpoint
• Apply OS and application patches in alignment with IT policies
• Support hardware lifecycle management including imaging, repairs, and asset tracking
• Ensure encryption, antivirus, and EDR agents are properly deployed and operational
• Assist with daily monitoring and basic administration of servers and cloud resources (e.g., Windows Server, Azure VMs, virtual environments)
• Perform routine tasks such as service restarts, updates, and log reviews
• Assist in file server, print server, and line-of-business application maintenance
• Validate backup job success and support simple restore operations
• Participate in system maintenance windows and planned downtime activities
• Perform entry‑level configuration and support of network equipment
• VLAN updates, Port configurations, Basic firewall rule changes (under supervision), WLAN profile adjustments, Troubleshoot network connectivity issues involving switches, APs, and end-user devices
• Update network documentation and support senior IT with broader network changes

Requirements

• 3+ years of hands-on experience administering Microsoft 365 E5 environments
• Entra ID (Azure AD)
• Microsoft Defender for Endpoint
• Intune (Endpoint Manager)
• Teams administration
• SharePoint Online
• Strong understanding of Windows 10/11, macOS, and fundamental networking concepts (DNS, DHCP, TCP/IP)
• Experience with AD/Entra hybrid identity environments
• Ability to write and follow SOPs and technical documentation
• Excellent communication, customer service, and troubleshooting skills
• Experience with PowerShell for basic scripting or automation (preferred)
• Familiarity with Azure portal administration (preferred)
• Exposure to virtualization (VMware, Hyper‑V) (preferred)
• CompTIA Network+, Microsoft certifications, or related training (preferred)

Tech Stack

• Azure
• Cloud
• DNS
• MacOS
• TCP/IP
• VMware

Benefits

• Medical
• Dental
• Vision
• Life and disability benefits
• Wellness discount programs
• 401k
• Paid parental leave after 1 year of service
• 12 company paid holidays
• 3 weeks of paid time off