Compliance Officer

Role Overview

• Provision of regulatory and procedural advice in respect of all matters relating to complaints and regulatory returns based on relevant jurisdictional specific regulatory requirements.
• Assist the Business Conduct manager with the development and maintenance of the Hamilton’s Complaints Governance framework, ensuring all elements of complaints are considered.
• Maintain the Complaints Management Framework, policies, procedures and governance documentation.
• Act as first line Compliance contact for complaints-related queries from the business along with the Compliance Officer for business conduct from an escalation perspective.
• Prepare and analyse complaints MI, trends and root cause analysis for management and senior management, committees and boards.
• Coordinate and prepare complaints regulatory returns across relevant jurisdictions (e.g. FCA, CBI, Lloyd’s), ensuring accuracy and timeliness.
• Support complaint review and analysis as well as regulatory engagement, inspections and information requests.
• Contribute to compliance monitoring reviews and assurance work relevant to areas covered.
• Support preparation of management information, committee papers and board reporting
• Review and analyse internal data and provide returns to regulators and international licensing bodies.
• Support the preparation, completion and submission of routine regulatory returns across relevant jurisdictions, in accordance with applicable regulatory requirements and internal timelines.
• Collate, validate and reconcile data inputs required for regulatory returns, working with internal stakeholders to ensure accuracy and completeness.
• Assist in coordinating inputs and responses to regulatory information requests, including ad‑hoc data requests and follow‑up queries.
• Perform quality checks on regulatory return data prior to submission, escalating any data gaps, inconsistencies or risks to the Compliance Manager.
• Track submission deadlines and maintain a regulatory returns calendar, highlighting upcoming and overdue obligations.
• Assist Compliance Managers in reviewing and maintaining a centralised regulatory returns library, ensuring all submitted returns, Assist with regulatory thematic reviews and the collation of data.

Requirements

• Demonstrable experience managing or overseeing complaints within an insurance or Lloyd’s environment
• Strong working knowledge of complaints regulation, DISP requirements and customer outcomes
• Ability to prepare MI and regulatory submissions
• Strong attention to detail with the ability to analyse trends and identify root causes
• Understanding of the different regulatory regimes from an insurance perspective, preferably Lloyds, CBI and the FCA.
• A thorough understanding of the role of Compliance in the delivery of an effective complaints framework.
• Well-developed report writing skills
• Excellent interpersonal and communication skills, with the ability to build effective working relationships at all levels
• Ability to think critically, identify and analyse problems, and develop effective solutions
• Proven track record of delivering assignments on time and to the required standard
• Adaptability and a willingness to learn and improve processes
• Open, innovative and inclusive mindset
• Collaborative spirit
• Results-oriented and growth mindset

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities