Key skills
Regulatory complianceFinancial services complianceFintech complianceCommercial financingRevenue-based financingBSA/AMLUDAAPEqual Credit Opportunity Act (ECOA)Regulation BState commercial finance disclosure lawsCompliance program managementBank partnership managementThird party vendor managementCompliance assessmentsRisk-based controlsCertified Regulatory Compliance Manager (CRCM)JudgmentAnalytical skillsCommunication
About this role
DoorDash’s Legal Team is known for its collaborative and supportive approach. As a Product Compliance Manager, you will support compliance strategy for DoorDash’s merchant capital program, ensuring products meet regulatory obligations while enabling business success.
Responsibilities:
- Stay current on regulatory changes, enforcement trends, and industry best practices affecting business-facing financial products
- Translate legal and regulatory requirements into operational guidance and product specifications
- Support audits, bank partner requests, and regulatory testing related to the DoorDash merchant program
- Develop and maintain policies and procedures related to merchant lending regulatory compliance as well as card networks and bank partner requirements
- Develop and support governance functions such as testing, issue management, and compliance reviews
- Support customer service on complaints related to DoorDash Merchant workstreams, advise on resolution, including corrective action, where appropriate
- Conduct and/or manage compliance assessments and contribute to the design of scalable, risk-based controls
- Identify control gaps and support remediation plans in partnership with cross-functional teams
Requirements:
- 6+ years of experience in regulatory compliance in the financial services industry, preferably fintech, with a focus on commercial and revenue-based financing
- Strong understanding of federal and state regulations related to financial products, such as BSA/AML, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), Equal Credit Opportunity Act (ECOA) and Regulation B, and state commercial finance disclosure laws
- Experience maintaining a fintech compliance program, bank partnerships and third party vendors
- Ability to work well with ambiguity and synthesize large amounts of complex information
- Strong communication skills (both written and verbal)
- Exceptional judgment and integrity, ability to handle complex matters independently, and product-minded approach to compliance
- Excellent analytical and problem-solving skills
- Detail-oriented, accurate, organized, and able to set priorities
- Relevant certifications (e.g., Certified Regulatory Compliance Manager (CRCM))