Head of Customer Success

Role Overview

• You will not manage what already exists; you will create what does not yet exist.
• You'll be responsible for structuring the three pillars of customer experience: 1. Consultative Customer Success; 2. Customer Support; 3. Education & Enablement.

Requirements

• Experience in consultative Customer Success, consulting, or implementations in a B2B context — where understanding the client's business was not optional
• Ability to move seamlessly between board-level discussions and day-to-day operations
• Skill in mapping processes and identifying business improvement opportunities for clients — without necessarily being the technical executor
• Experience designing and structuring customer service and support processes
• Autonomy and ownership — there is no hand-holding here
• Product mindset: you understand the problem before executing
• Direct communication with technical teams and stakeholders
• Relentless curiosity about everything new in the field
• Comfort with ambiguity and the fast pace of an early-stage startup

Benefits

• Work at the core of Customer Success for one of Brazil's most ambitious AI startups
• R$20,000–25,000/month (PJ) + Equity Incentive Plan — grow together with the company
• Direct access to leadership and real influence on the product
• Tokenized company, global by design, with a strategic investor (Mercado Bitcoin)
• An environment that celebrates experimentation — and demands results.