Supplier Services Account Executive

Role Overview

• Develop and maintain strong working relationships with Energy Supplier (ES) accounts in New Hampshire
• Manages the supplier enrollment process (EDI certification, ES training, and service contract negotiation)
• Resolves problems and identifies individual ES account needs
• Administers ES contract
• Identifies profitable business opportunities resulting from the provision of new services
• Identifies and negotiates for Company resources to capitalize on approved business opportunities
• Participates in working groups and supplier-related regulatory dockets
• Planning, development, implementation, and administration of strategies pertaining to Retail Access
• Coordinates distribution of company resources (meter engineering, field operations, load profiling, etc.) to deliver services and resolve problems for 20
• 30 ES accounts in Connecticut and Massachusetts
• Monitors revenues and costs associated with supplier services and reports results
• Participates in contract negotiations between competitive suppliers and the distribution company
• Leads the “trouble shooting” process for resolving supplier issues and addressing escalated supplier complaints
• Manages “customer satisfaction” of ES accounts through regular meetings with ES representatives to review product and service issues
• Identifies and implements profit opportunities for the Company by using knowledge of ES needs and Company capabilities to develop new products and services
• Increases account penetration through the development and expansion of product and service offerings and identification of opportunities/needs for new ES products and services
• Analyzes proposed changes in state legislation, regulations, and administrative policy for their potential impact on the Customer Experience organization
• Acts as Company liaison between ES’s, Governmental Agencies and other Distribution Companies in areas concerning retail access
• Provide docket administration for on-going regulatory proceedings on supplier-related issues
• Conducts periodic Company-sponsored ES conferences
• Manages sensitive relationships with senior level business executives
• Represents Company through participation at local and regional “working” or technical meetings (i.e., Electronic Business Transaction Working Group, various regulatory working groups and technical meetings, etc.)

Requirements

• Bachelor's degree, or the equivalent work experience
• Minimum of three (3) years of related experience is required preferably in account or relationship management
• Ability to develop and manage business relationships
• Ability to act as a key liaison and to work effectively with various organization levels within and outside of the Company
• Ability to deal with and resolve conflicts
• Ability to gather and analyze information to identify and resolve process and quality issues
• Ability to read, comprehend, interpret, and apply large quantities of complex information
• Strong detail orientation as well as the ability to be thorough and precise
• Qualitative and quantitative analyses
• Team leadership skills
• Strong spoken and written communication skills and strong negotiating skills
• Strong customer service orientation
• Ability to use and apply sound judgment
• Initiative and personal ownership
• Ability to work under pressure
• Ability to multi-task and shift among multiple priorities simultaneously
• Strong functional understanding of computerized business systems
• Demonstrated skill with MS Office, specifically Word, Excel, and PowerPoint

Benefits

• competitive total rewards program
• potential incentive