Outsourcing Programme Manager

Role Overview

• Lead the implementation of the packager and outsourcing strategy as defined by Head of Publishing Operations.
• Manage the relationship with outsourced service providers, such as end-to-end packagers, including costing, contract and rate card negotiation, and ongoing relationship management.
• Support packagers by working with project teams to ensure accurate scoping documents are sent on time, schedules allow enough time for delivery, quality expectations are clear, as well as troubleshooting problems.
• Support inhouse project teams by sourcing the correct packager or supplier for the project, negotiating the scope for the budget available, providing tools and guidance to ensure deliverables are of the expected quality and completeness, and solving day-to-day problems.
• Be a single point of contact for large supplier / packager negotiation to procure the best rates for services for Macmillan Education.
• Develop metrics for capturing, analysing, and reporting effectiveness across all spend categories and department activities for packaged services.
• Work with project teams to structure packager payments to meet available budget.
• Work with cross-functional project teams to develop and manage key supplier relationships.
• Attend (and present and lead as required) relevant meetings to represent both Macmillan Education and outsourced service providers.
• Work with key stakeholders in Publishing and address concerns, to ensure that the maximum amount of content is outsourced without affecting quality.

Requirements

• Experience engaging and working with packagers/end to end service providers on complex publishing projects (preferably ELT)
• Experience of procuring services and negotiating high-value contracts with third parties.
• Experience working in delivery in an editorial setting (ELT or Curriculum).
• Experience of the ongoing management of key supplier relationships.
• Experience of working with/in distributed teams within a global business.
• Ability to identify issues, identify key stakeholders, and drive through resolution through strong influencing and matrix management skills.
• A team player combined with strong leadership skills.
• Excellent communication and stakeholder management skills.
• This role may involve international travel to global locations so ability to travel is desirable.

Benefits

• Hybrid Working