Scaled Customer Success Associate

Role Overview

• Full-Lifecycle Management: Own the customer journey for a high-volume portfolio, ensuring agencies are successful from initial go-live through their annual renewal cycles.
• Data-Driven Health Monitoring: Regularly analyze usage data to identify accounts that are "unhealthy" (low usage) or "at-risk." Execute scaled digital outreach campaigns to re-engage these users and drive adoption.
• Process Trailblazing: Help build and refine the "Scaled" playbook—finding the most efficient ways to provide a "white-glove" feel to a high volume of agencies through technology.
• Content Creation & Self-Service Enablement: Develop a robust library of self-service resources, including "How-to" videos and best practice guides.
• Community Forum Management: Monitor and create content to address customer questions and to keep the conversation going.

Requirements

• High School diploma, Bachelor’s degree and 3+ years of experience in a Customer-Facing role in Customer Advocacy, Sales or Public Safety
• Rave portfolio product knowledge preferred.
• Must be able to obtain background clearance as required by our government customers.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!