Key skills
SaaSCRMCommunication
About this role
Role Overview
- Manage and maintain the Zenoti platform (POS, CRM, scheduling, inventory)
- Configure system settings, user roles, and workflows
- Handle onboarding and implementation for new locations or users
- Troubleshoot system issues (bookings, payments, reports, etc.)
- Provide technical support to internal teams and clients
- Assist with system integrations (e.g., payment gateways, marketing tools)
- Generate reports and ensure data accuracy
- Train staff on proper system usage
Requirements
- Proven experience working with Zenoti ( required )
- Background in IT support, system administration, or SaaS platforms
- Strong troubleshooting and problem-solving skills
- Experience with system configuration and user management
- Familiarity with POS or CRM systems
- Good English communication skills (written and verbal)
- Ability to work independently and manage multiple tasks