About this role

Resolve and answer customer inquiries via Web, email or ticketing system
Gather and process data, research and solve problems
Maintain data integrity
Provide support and information on products and services
Represent the company in a courteous and professional manner
Present the customer with solutions and resolve concerns
Maintain customer accounts and records of customer interactions in CRM software
Manage, distribute, and respond to all inbound cases and customer communications
Coordinate with shipping department on timing of orders and fulfillment of replacement orders
Follow all Customer Service policies and assist in training temporary employees

High School Diploma or equivalent required
2 years prior computer-based customer service experience OR a combination of 1 year of computer-based customer service AND 1 year of cloud support required
Team player with a strong attention to detail and organizational skills
Excellent verbal and written communication skills
Basic knowledge of computer software and office systems (Microsoft Office Suite)
Ability to thrive in fast-paced environment and manage competing priorities
Flexibility to occasionally work different shifts (including evenings, weekends, or holidays)
Ability to pass a pre-employment background investigation

Customer Service Representative

Key skills