Resolve patient healthcare accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives.
Complete daily account related functions in an efficient and timely manner to accelerate the patient-to-payment process.
Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
Perform routine tasks or repetitious tasks with care and attention
Answer incoming patient or client call/email requests and handle in a prompt, courteous and professional manner
Other duties as assigned or requested by Supervisory or Managerial personnel such as acting as back up in other departments.
Supports Savista’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista’s business practices.

High school diploma or GED.
At least one year of experience in healthcare customer service or a healthcare certification or degree.
At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content.
Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
Experience with customer interactions that require live, accurate documentation of the encounter.
Demonstrated ability to meet performance objectives.
Demonstrated ability to navigate Internet Explorer and Microsoft Office.
Demonstrated experience communicating effectively with a customer and simplifying complex information.
Experience working with customer support including issue resolution management.
Must be able to pass a pre-employment background and drug screen.
Must be available to work a 20-hour week shifts between the hours of 9AM ET and 6PM ET.

Customer Service Representative, Part Time – Bilingual, Medical Self Pay

About this role