About this role

Lead and oversee the end‑to‑end operations of a centralized transportation control tower supporting time‑critical shipments
Ensure continuous monitoring, rapid intervention, and escalation management for shipments across air, ground, express courier, and specialty transport modes
Own proactive identification, prioritization, and resolution of transportation exceptions
Define, track, and report key performance indicators (KPIs)
Serve as a senior escalation point for customers during critical events or high‑impact disruptions
Lead, coach, and develop control tower managers, supervisors, and analysts.

Bachelor’s degree in Supply Chain, Logistics, Operations, Business, or a related field (or equivalent experience)
8+ years of progressive experience in transportation operations, control tower management, or time‑critical logistics environments
Strong crisis management, decision‑making, and escalation leadership capabilities
Proven ability to lead cross‑functional teams and influence without direct authority.
Advanced communication skills, including executive and customer‑facing situations.

Customer Relationship Manager

Key skills