Monitor, check, and resolve payments, fraud, and bonus abuse alerts (including 24/7 exposure limit monitoring when needed)
Perform payment reviews and process manual transactions and withdrawals, including the High Withdrawal Approval Process (HWAP)
Conduct account reviews and risk assessments before processing withdrawals, maintaining high confidentiality in line with internal procedures
Perform manual KYC checks and approve player documentation
Confiscate assets in accordance with Terms & Conditions and internal procedures
Detect and investigate potential bonus abuse, fraud rings, and suspicious activity
Manage chargeback cases and collaborate with third-party service providers to resolve issues and prevent fraud
Respond to payment-related queries across various communication channels, ensuring accuracy and clarity in all responses
Maintain and handle fraud, risk, and payments reports; support the development of fraud analysis models to improve efficiency
Identify process vulnerabilities and contribute actively to improvements in operations and fraud prevention
Ensure compliance with gaming regulations and handle account reviews as requested by regulators
Analyse sportsbook activity and escalate suspicious cases for further review
Follow instructions from the RFP Lead, giving priority to directives from the Head of RFP to ensure operational efficiency and accountability
Participate in team meetings and uphold high standards in all verbal and written communication

Private health insurance
Wellness incentives, including a fitness allowance and mental well-being services
2 weeks Work From Anywhere (10 days), increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely
Office lunches
three times per week
Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
A range of training courses, known as Casumo College, for continuous learning and growth
Social events for building strong relationships with colleagues from all across the organisation

Risk, Fraud & Payments Analyst

Key skills