Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
Perform equipment installation, removal, upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public.
Investigate and resolve problems including complex system faults, and performing repair work as required.
Respond to service calls promptly and authoritatively to meet customer expectations and SLA requirements.
Collaborate effectively with venue staff and maintain a high level of customer happiness.
Accurately collect and report all activities using Aristocrat’s field service management tools.
Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards.
Assist with internal service reporting and respond to departmental requests when required.
Ensure you have an understanding of and align with Company and venue WHS policies, procedures and regulations.

Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
Previous exposure to WHS systems, compliance environments, or regulated industries.
Valid Australian driver’s licence.
Ability to obtain and maintain relevant state/territory gaming licences (support provided by Aristocrat).
Excellent problem-solving, troubleshooting, and fault-finding capabilities.
Strong interpersonal skills and customer service approach.
Self-motivated and able to work independently across multiple customer sites.
Good organisational skills with the ability to handle time, tasks, and service schedules.
Proficient in using mobile devices and field service applications for reporting.
Flexibility to work weekends, and public holidays as needed.

Field Service Technician

About this role