Manager, Business Consulting

Role Overview

• Primary Focus
• 75% AI-enabled solution design with ARR attachment — driving NN and Upsell revenue through scalable, AI-augmented PS delivery.
• You will shape how enterprise customers architect their marketing operations, influence our product roadmap, and create the scalable frameworks that define how Professional Services delivers value at scale.
• You will be the driving force behind how AI transforms our delivery model: identifying where AI-powered workflows, automation, and intelligence can replace manual effort, accelerate time-to-value, and allow a leaner PS team to do the work of a much larger one.
• You will be a senior voice in the room on solution design, working alongside Sales, Product, and Customer Success to win and retain the most complex, highest-value accounts in our portfolio — and you will bring an AI-first lens to every engagement, blueprint, and framework you produce.
• Design scalable, future-proof solutions that align business strategy, technical architecture, and product capability across complex, multi-system environments.
• Create AI-augmented solution blueprints and reference architectures that serve as repeatable, scalable assets across the PS organization.
• Lead deep architectural discovery with both business and technical stakeholders to surface requirements, constraints, and long-term design considerations.
• Own the PS organization’s AI delivery strategy, identifying which implementation tasks, discovery processes, documentation, and quality assurance workflows can be systematically augmented or automated using AI tools.
• Establish delivery and governance frameworks that define how PS executes complex, multi-phase implementations.

Requirements

• 5–8+ years of experience in business consulting, solution architecture, or implementation leadership within a SaaS environment.
• Deep fluency in marketing performance management, budget allocation, or marketing operations — ideally in enterprise or multi-brand contexts.
• Proven track record of leading discovery and solutioning with VP and C-suite stakeholders.
• Strong commercial acumen with experience shaping scope, pricing, and solution narratives that directly influence ARR outcomes.
• Experience working in pre-sales or deal support capacity alongside Sales and Solutions Engineering teams.
• Ability to build reusable frameworks, playbooks, and architectural standards, not just deliver individual projects.
• Demonstrated experience leading AI transformation initiatives, including the design and adoption of AI-powered workflows, automation tooling, or AI-assisted decision-making frameworks within a professional services or consulting context.
• Practical fluency in applying AI capabilities (LLM-powered workflow automation, predictive analytics, document generation) to accelerate PS delivery and reduce manual effort.
• Proven ability to identify where AI can systematically scale team output.
• Executive-level communication skills: you can simplify complex architectural transformation decisions for executive stakeholders.
• Understanding of APIs integration first strategies with familiarity to middleware solutions such as Workato or Mulesoft.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options