Junior Customer Success Manager

Role Overview

• Support our Customer Success team with user inquiries from Germany.
• Develop and implement your own ideas and concepts for user communication.
• Collaborate with our colleagues in Berlin and Brussels to further develop our user communication.
• Get involved in the continuous running of experiments to improve our Customer Success in Germany, including the user journeys in Accountable's mobile and web apps.
• Fundamentals of reporting and measuring key customer satisfaction metrics.
• Close collaboration with the Marketing and Product teams to ensure an excellent customer journey.

Requirements

• University degree or vocational training, or relevant professional experience
• You are an open person with strong communication skills and a healthy level of empathy.
• You have strong empathy and can easily relate to our German users.
• You bring a hands-on mentality and initiative, are motivated, and think in a results-oriented way.
• You are interested in self-employment (freelancing) and everything related to it.
• Ideally, you already have some initial experience in this field.
• You have flawless written and spoken German and can express yourself clearly.
• You are comfortable with business-level English.
• You are eager to work in a growing, highly motivated startup and enjoy actively contributing to the company through your work.

Benefits

• Competitive salary (€30,000
• €40,000)
• We cover the cost of your Deutschlandticket (German public transport pass)
• Meal subsidy for your lunch
• Permanent contract — we want to work with you long-term
• An international, highly motivated team
• Long-term career perspective with advancement opportunities
• Excellent working conditions with a home-office option
• Team events and offsites across Europe
• Collaboration with our office in Brussels
• Steep learning curve through high personal responsibility
• Direct collaboration with management and the founders