Key skills
SDLCServiceNowAgileCommunicationCollaborationRemote Work
About this role
Role Overview
- Design solutions aligning business requirements with ServiceNow native capabilities
- Manage and evolve product roadmaps
- Collaborate with global teams (product, engineering, architecture, and business)
- Translate requirements into: user stories, technical specifications
- Serve as a Subject Matter Expert (SME) on ServiceNow products
- Guide technical teams and clients, prioritizing standard usage (avoiding excessive customizations)
- Support definition of platform strategy and evolution
- Work with Product Managers to define solutions and use cases
- Ensure alignment with best practices and market trends
- Lead interactions with internal stakeholders (customer-facing role)
Requirements
- Strong experience with ServiceNow
- Experience in roles such as Solution Architect, Technical Architect, or ServiceNow Implementer
- Strong knowledge of: ServiceNow platform development, solution architecture
- Required knowledge of: CSDM (Common Service Data Model)
- Experience with: Software development lifecycle (SDLC), Agile methodologies, multi-priority management
- Strong communication skills (customer-facing)
- Substantial experience (8 to 10+ years) with ServiceNow
- ServiceNow certifications, especially CTA (Certified Technical Architect)
Tech Stack
- SDLC
- ServiceNow
Benefits
- Remote work
- Professional development opportunities
- Collaboration with global teams