Key skills
CRMCommunicationTime Management
About this role
Role Overview
- Build relationships with our clients to better understand their unique needs and concerns
- Fulfill requests and answer questions for internal and external customers
- Respond promptly to customer inquiries via phone or electronically
- Provide excellent customer service to both internal and external clients
- Organize the workflow to meet customers’ time frames and demands
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
- Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
Requirements
- A high school diploma or equivalent is required, with a bachelor's degree preferred.
- 1-2 years of experience in a customer service role, with a retail or e-commerce background.
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Strong problem-solving abilities and a proactive mindset.
- Proficiency in CRM systems and Microsoft Office suite.
- Ability to manage a high volume of customer interactions independently.
- Flexibility to work varied shifts, including weekends and holidays.
- Excellent organizational skills and time management.
- A positive attitude and a passion for delivering exceptional customer service.
- A commitment to continuous learning and professional development.
Benefits
- CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.
- We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.