Key skills
ITSMServiceNowCommunication
About this role
Role Overview
- Support the delivery of ITIL-aligned digital workflows on the ServiceNow platform
- Design, configure, and enhance ITSM solutions
- Build workflows, automations, and integrations using ServiceNow scripting and Flow Designer
- Lead client-facing workshops, gather requirements, and educate clients on best practices for ITSM
Requirements
- 3+ years professional experience, including 2+ years hands-on ServiceNow ITSM work
- Proven ability to configure and implement core ITSM modules and workflows
- Strong communication and documentation skills; consulting experience a plus
- Willingness to travel up to 30% for client engagements
- Certifications: ServiceNow CSA – Required; ServiceNow CIS–ITSM – Preferred; CAD, ITIL Foundation – Preferred
Tech Stack
- ITSM
- ServiceNow
Benefits
- Comprehensive total rewards package
- Exceptional people experience
- Health insurance
- Professional development opportunities