People Operations Specialist

Role Overview

• Support onboarding and offboarding processes. Manage background checks, new hire documentation, onboarding processes, and leaver administration
• Handle operationally the internal movements (e.g., promotions, transfers) in coordination with the People Partners and IT teams. Manage necessary documentation and records updating.
• Ensure accurate and timely updates to employee records and documents throughout the lifecycle.
• Work alongside the People Partners and Payroll Manager to support employee payroll paperwork
• Ensuring accurate records are maintained with regards to leaves, point person for employees on queries, alongside working with outside vendors for leave management when necessary
• Support annual performance review cycles, engagement surveys, and other firm-wide HR initiatives
• Organize and manage employee support pathways; escalate complex requests to appropriate teams.
• Respond to employee queries (e.g., systems, benefits, and policies) and ensure efficient request resolution through Jira or shared inboxes.
• Maintain and evolve a People knowledge base to drive self-service and internal team enablement.
• Monitor ticket resolution times and maintain SLA performance standards, providing insights for continuous improvement.
• Ensure employee data accuracy and integrity across systems, adhering to internal policies and data protection standards.
• Draft and issue HR documentation, such as promotion letters and contract variation documents, ensuring accuracy and compliance.
• Support HR compliance processes including reporting, audit preparation, and access control.
• Assist with annual handbook updates and People policies monitoring and maintenance
• Updating courses, reporting and supporting the upload of new content onto internal systems
• Propose process enhancements and contribute to People Team projects aimed at improving efficiency, automation, and scalability.

Requirements

• Relevant education or experience, including a degree or a minimum of 2 years in People Operations, HR Administration, or a related field
• Knowledge of employment laws and regulations, ideally covering European countries such as Greece, France and Germany will be an advantage
• Experience with HR systems, with BambooHR and Culture Amp considered a strong advantage
• Proficiency in Microsoft Office Suite, with strong general digital literacy
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and resolve issues effectively
• Strong communication skills in English, both written and verbal, with the ability to support employees and stakeholders across functions and locations. Greek and/or French speaker would be considered an asset
• High level of discretion and professionalism, with the ability to handle confidential information appropriately
• Proven ability to manage competing priorities, meet deadlines, and work efficiently in a fast-paced environment

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development