Key skills
AzureCommunicationRemote WorkNetwork SecurityFirewall
About this role
Role Overview
- Provide Level II support across tickets, escalations, and client environments
- Manage and resolve tickets using ConnectWise PSA
- Monitor and troubleshoot systems using ConnectWise RMM
- Administer and support Microsoft 365 environments (users, permissions, troubleshooting)
- Perform desktop support (Windows + Mac) including hardware/software issues
- Troubleshoot and support Azure environments and Azure Virtual Desktop (AVD)
- Maintain and troubleshoot firewall and network security configurations
- Support endpoint and email security tools (SentinelOne, Avanan)
- Document all work, resolutions, and updates within ConnectWise
- Communicate clearly with clients and provide guidance on technical issues
Requirements
- 3+ years experience in Level II support (preferably in an MSP environment)
- Strong experience with: ConnectWise PSA
- ConnectWise RMM
- Microsoft 365 administration
- Experience supporting Windows and Mac environments
- Hands-on experience with Azure (including AVD)
- Experience with endpoint security tools (SentinelOne or similar)
- Strong troubleshooting and problem-solving ability
- Clear English communication (client-facing role)
Tech Stack
- Azure
Benefits
- Flexible Schedule
- Remote Work Opportunities