Home
Jobs
Saved
Resumes
Level II Systems Engineer, MSP at Slash Staffing | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Level II Systems Engineer, MSP
Slash Staffing
Remote
Website
LinkedIn
Level II Systems Engineer, MSP
Philippines
Full Time
4 hours ago
No Sponsorship
Apply Now
Key skills
Azure
Communication
Remote Work
Network Security
Firewall
About this role
Role Overview
Provide Level II support across tickets, escalations, and client environments
Manage and resolve tickets using ConnectWise PSA
Monitor and troubleshoot systems using ConnectWise RMM
Administer and support Microsoft 365 environments (users, permissions, troubleshooting)
Perform desktop support (Windows + Mac) including hardware/software issues
Troubleshoot and support Azure environments and Azure Virtual Desktop (AVD)
Maintain and troubleshoot firewall and network security configurations
Support endpoint and email security tools (SentinelOne, Avanan)
Document all work, resolutions, and updates within ConnectWise
Communicate clearly with clients and provide guidance on technical issues
Requirements
3+ years experience in Level II support (preferably in an MSP environment)
Strong experience with: ConnectWise PSA
ConnectWise RMM
Microsoft 365 administration
Experience supporting Windows and Mac environments
Hands-on experience with Azure (including AVD)
Experience with endpoint security tools (SentinelOne or similar)
Strong troubleshooting and problem-solving ability
Clear English communication (client-facing role)
Tech Stack
Azure
Benefits
Flexible Schedule
Remote Work Opportunities
Apply Now
Home
Jobs
Saved
Resumes