Key skills
SAPCommunication
About this role
Role Overview
- Provide specialized support to the Service Business tendered repair process
- Booking secured Quoted Repair orders in SAP
- Initiate invoice downpayments
- Requisition parts
- Follow-up with customers
- Coordinate with Operations and customers to schedule planned repairs
- Interact with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication
- Perform general office work and administrative tasks related to the ongoing service business of the branch
Requirements
- 2+ years of progressive and successful customer service experience
- High School education or equivalent
- Proficient in MS Word and Excel
- Well Organized
- Customer service mindset
Benefits
- Competitive salary
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement