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Service Operations Coordinator at KONE | JobVerse
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Service Operations Coordinator
KONE
Website
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Service Operations Coordinator
Baltimore, Maryland, United States of America
Full Time
2 hours ago
$58,600 - $76,695 USD
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Key skills
SAP
Communication
About this role
Role Overview
Provide specialized support to the Service Business tendered repair process
Booking secured Quoted Repair orders in SAP
Initiate invoice downpayments
Requisition parts
Follow-up with customers
Coordinate with Operations and customers to schedule planned repairs
Interact with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication
Perform general office work and administrative tasks related to the ongoing service business of the branch
Requirements
2+ years of progressive and successful customer service experience
High School education or equivalent
Proficient in MS Word and Excel
Well Organized
Customer service mindset
Benefits
Competitive salary
Opportunities to learn and grow
401K Employer Match
401k Employer Non-elective Contribution
Well-being Program
Medical, Prescription, Dental and Vision Insurance
Digital Health Solutions & Telehealth
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Family Assistance Program (EFAP)
Family & Medical Leave
Parental Leave
Leave to Care for a Domestic Partner
Paid Time Off & Holidays
Company Paid Life and AD&D Insurance
Supplemental Life and AD&D Insurance
Company Paid Short-term and Long-term Disability
Buy-Up Long-term Disability
Critical Illness Insurance
Hospital Indemnity & Accident Insurance
Identity Theft Protection
Legal Insurance
KONE Credit Union
Tuition Reimbursement
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